Warranty Terms & Conditions:
One Year Limited Warranty:
The TV Box carries a 1-Year Warranty (Parts – All Replacement parts provided free the first year ), and All labor cost covered for 90 days from the date of purchase. the Remote Control and Power Adapter carries a 90-day warranty. If a defect arises during the Warranty Period, please contact our support team as set forth on our website in order to obtain a Return Merchandise Authorization Number, please be sure to have a copy of the PROOF OF PURCHASE available. Customer agrees to pay for shipping charges to send the IPTV BOX to us and we agree to pay for the return shipping charges.
If the new unit you purchased from our website has a hardware fault and does not work on arrival, IranianIPTV will replace the box at no cost and will pay the shipping both ways.
If there is a hardware or software fault with in the warranty period, IranianIPTV will fix or replace the unit with the refurbished at no cost. You are responsible for shipping defective product to IranianIPTV . IranianIPTV pays for shipping from IranianIPTV back to you only.
If the hardware is damaged in any way (warranty void, tampered with or anything broken), no warranty will be honored. If you want the broken unit back, you will pay for shipping from IranianIPTV to you and an inspection fees of $40.
In case You send us a working product with out any issues during the warranty period, IranianIPTV will charge you $40 as inspection fees. You are responsible for shipping defective product to IranianIPTV. IranianIPTV pays for shipping from IranianIPTV back to you only.
In case of replacement:
A- If you are in the same country from where you purchased the box then you will be responsible for shipping the defective product to IranianIPTV and IranianIPTV will pay for shipping it back to you.
B- If after purchasing IranianIPTV Box, you have moved to another country then you will have to pay for shipping on both sides.
After warranty period, or if you do not have proof of purchase, no matter when you purchased the product, the service of the IranianIPTV Box will not be free of cost. In that case, you are required to pay for shipping the defective product back to IranianIPTV and also pay for shipping from IranianIPTV back to you along with the service charges.OR
C- If the warranty sticker has been removed or altered.